Customer Satisfaction Guaranteed: We stand behind the quality of our digital products.
1. Refund Eligibility
You Can Get a Refund If:
- Product has technical defects we cannot fix
- Product significantly different from description
- You didn't receive the product after payment
- Duplicate purchase
No Refunds For:
- Change of mind
- Products already downloaded
- Didn't read product description
- Purchases over 14 days old
Important: Digital products are considered "used" once downloaded. We track all downloads.
2. Refund Timeframe
Request refunds within 14 days of purchase for standard products, 7 days for courses.
3. How to Request a Refund
Email: support@nexabridgedigital.com with:
- Order number
- Product name
- Reason for refund
- Screenshots if technical issue
4. Processing Time
- Review: 2-3 business days
- Refund processing: 5-7 business days
- Bank posting: 5-10 business days
5. Contact Disputes
Please contact us BEFORE initiating a chargeback. We resolve most issues within 2-3 days.
Our Commitment: We're here to help! Contact us with any issues before requesting a refund.